ITIL 4 Foundation — Question 207

When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

Answer options

• A. Business objectives
• B. Improvement plans
• C. Assessment results
• D. Measurable targets

Correct answer: C

Explanation

The correct answer is C, as assessment results provide a clear picture of the organization's current performance and areas needing improvement. Options A, B, and D are important for future planning and goals, but they do not directly indicate the present state of the organization.