ITIL 4 Foundation — Question 208

What is a cause, or potential cause, of one or more incidents?

Answer options

• A. A problem
• B. A configuration item
• C. A workaround
• D. An incident

Correct answer: A

Explanation

A problem is identified as a root cause of incidents, as it indicates an underlying issue that leads to recurring incidents. The other options do not represent causes; a configuration item is a component of IT services, a workaround is a temporary fix, and an incident is an event that disrupts service, not a cause.