ITIL 4 Foundation — Question 206

Which is the BEST type of resource for investigating complex incidents?

Answer options

• A. Self-help systems
• B. Knowledgeable support staff
• C. Detailed work instructions
• D. Disaster recovery plans

Correct answer: B

Explanation

Knowledgeable support staff are the best resource for investigating complex incidents because they possess the expertise and experience to analyze and resolve intricate issues effectively. Self-help systems, detailed work instructions, and disaster recovery plans may provide guidance, but they lack the depth of understanding and adaptability that knowledgeable staff offer in challenging situations.