ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 18 of 36.

1. Question 171: Why should a service level manager carry out regular service reviews?
2. Question 172: Which TWO are inputs to the service value system? 1. Demand 2. Products 3. Value 4. Opportunity
3. Question 173: Which guiding principle says that services and processes should NOT provide a solution for every exception?
4. Question 174: Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
5. Question 175: Which guiding principle considers how the steps of a process can be performed as efficiently as possible?
6. Question 176: Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
7. Question 177: Which statement about outcomes is CORRECT?
8. Question 178: What is the definition of 'service management'?
9. Question 179: Which service request management decisions require that policies are established?
10. Question 180: Which guiding principle recommends using ideas from ITIL, Lean, DevOps, Kanban, and other sources to help drive improvements?