ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 7 of 36.

1. Question 61: Which helps to manage an incident when it is unclear which support team should be working on the incident?
2. Question 62: Which TWO statements about the guiding principles are CORRECT? 1. The guiding principles support continual improvement 2. Each guiding principle applies to a s…
3. Question 63: Which is part of the 'focus on value' guiding principle?
4. Question 64: Which helps to streamline the fulfilment of service requests?
5. Question 65: Which statement about the 'incident management' practice is CORRECT?
6. Question 66: A service offering may include goods, access to resources, and service actions. Which is an example of a service action?
7. Question 67: Identify the missing word in the following sentence: A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, wit…
8. Question 68: What term is used to describe whether a service will meet availability, capacity and security requirements?
9. Question 69: Which is a low risk change that has been pre-approved so that no additional authorization is needed?
10. Question 70: Which describes the 'plan' value chain activity?