ITIL 4 Foundation — Question 62

Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available stakeholder groups
3. Organizations should decide which one of the guiding principles is relevant to them
4. Organizations should consider how the guiding principles interact with each other

Answer options

• A. 1 and 2
• B. 2 and 3
• C. 3 and 4
• D. 1 and 4

Correct answer: D

Explanation

The correct answer is D because statement 1 emphasizes the importance of continual improvement, and statement 4 highlights the need to understand the interactions between the guiding principles. Statement 2 is incorrect as the guiding principles apply to all stakeholders rather than a selection, and statement 3 is misleading since organizations should consider all guiding principles rather than picking just one.