ITIL 4 Foundation — Question 61

Which helps to manage an incident when it is unclear which support team should be working on the incident?

Answer options

• A. Disaster recovery plans
• B. Swarming
• C. Target resolution times
• D. Self-help

Correct answer: B

Explanation

Swarming is an approach where multiple team members collaborate to resolve an incident collectively, making it effective when the appropriate support team is not clear. The other options, such as disaster recovery plans, target resolution times, and self-help, do not directly facilitate incident management in ambiguous situations.