ITIL 4 Foundation — Question 60

Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

Answer options

• A. Define measurable targets
• B. Perform baseline assessments
• C. Execute improvement actions
• D. Evaluate measurements and metrics

Correct answer: D

Explanation

The correct answer is D because evaluating measurements and metrics is crucial to determine if the objectives have been met. Options A, B, and C are important activities in the overall improvement process, but they do not specifically occur in the 'did we get there?' step.