ITIL 4 Foundation — Question 59

Which is an activity of 'problem identification'?

Answer options

• A. Analyzing information from software developers
• B. Establishing problem workarounds
• C. Analyzing the cause of problems
• D. Establishing potential permanent solutions

Correct answer: A

Explanation

The correct answer is A, as problem identification involves gathering and analyzing information from software developers to understand issues. Options B, C, and D pertain to different stages of problem management, such as workaround implementation, root cause analysis, and solution development, rather than identification.