ITIL 4 Foundation — Question 58

Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.

Answer options

• A. a dedicated team
• B. a formal process
• C. detailed procedures
• D. a value chain activity

Correct answer: B

Explanation

The correct answer is B, as a formal process is essential for ensuring consistency and effectiveness in logging and managing incidents. Options A, C, and D, while important, do not specifically address the necessity of having a structured method to facilitate incident management.