ITIL 4 Foundation — Question 57

Which statement about value creating activities is CORRECT?

Answer options

• A. Each value stream should be designed with a specific combination of service value chain activities
• B. Service value chain activities have pre-determined dependencies on ITIL practices
• C. A value stream is an operating model for creating value through products and services
• D. Organizations should ensure that each value stream is applicable to many scenarios

Correct answer: A

Explanation

The correct answer is A because each value stream indeed needs to be tailored with a unique set of service value chain activities to effectively create value. Option B is incorrect as service value chain activities do not have fixed dependencies on ITIL practices. Option C is misleading because while a value stream does aim to create value, it is not strictly defined as an operating model. Option D is false since value streams should be optimized for specific scenarios rather than being broadly applicable.