ITIL 4 Foundation — Question 56
What is the definition of warranty?
Answer options
- A. A means of identifying events that could cause harm or loss
- B. A means of determining whether a service is fit for purpose
- C. A means of identifying a result for a stakeholder
- D. A means of determining whether a service is fit for use
Correct answer: D
Explanation
The correct answer, D, accurately describes warranty as a measure of whether a service is fit for use, which is crucial in ensuring quality. Option A relates to risk assessment, while B focuses on the service's purpose, which is not the same as fit for use. Option C addresses stakeholder outcomes, which is unrelated to the definition of warranty.