ITIL 4 Foundation — Question 55

Which skill is required by the 'service level management' practice?

Answer options

• A. Supplier management
• B. Technical expertise
• C. Event monitoring
• D. Problem management

Correct answer: A

Explanation

Supplier management is essential for service level management because it ensures that the services provided meet agreed-upon levels. While technical expertise, event monitoring, and problem management are important in IT service management, they do not directly focus on maintaining and managing service levels with suppliers.