ITIL 4 Foundation — Question 54

Which statement about outcomes is CORRECT?

Answer options

• A. Outcomes rely on outputs to deliver results for a stakeholder
• B. Outcomes use activities to produce tangible or intangible deliverables
• C. Outcomes give service consumers assurance of products or services
• D. Outcomes help a service consumer to assess the cost of a specific activity

Correct answer: A

Explanation

The correct answer is A because outcomes are indeed reliant on the outputs produced to achieve meaningful results for stakeholders. Options B, C, and D incorrectly describe the nature of outcomes, as they focus more on activities, assurance, and cost assessment rather than the relationship between outcomes and outputs.