ITIL 4 Foundation — Question 53

Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

Answer options

• A. Progress iteratively with feedback
• B. Collaborate and promote visibility
• C. Think and work holistically
• D. Keep it simple and practical

Correct answer: D

Explanation

The correct answer, 'Keep it simple and practical', emphasizes the importance of retaining only those components of a process that effectively contribute to value creation. In contrast, 'Progress iteratively with feedback', 'Collaborate and promote visibility', and 'Think and work holistically' focus on different aspects of process improvement and collaboration rather than the evaluation of existing elements for their value contribution.