ITIL 4 Foundation — Question 63

Which is part of the 'focus on value' guiding principle?

Answer options

• A. Understanding what services help the service consumer
• B. Reducing the number of steps in the customer experience
• C. Assessing services to identify parts that can be reused
• D. Identifying activities that can be achieved in smaller iterations

Correct answer: A

Explanation

'A' is the correct answer because it directly relates to the guiding principle of focusing on value by recognizing the services that benefit consumers. Options 'B', 'C', and 'D' do not specifically address the principle of value; instead, they pertain to improving processes or service efficiency without a direct emphasis on consumer value.