ITIL 4 Foundation — Question 64

Which helps to streamline the fulfilment of service requests?

Answer options

• A. Understanding which service requests can be accomplished with limited approvals
• B. Creating new workflows for every service request
• C. Separating requests relating to service failures from the degradation of services
• D. Eliminating service requests which have complex workflows

Correct answer: A

Explanation

Answer A is correct because understanding which requests require fewer approvals allows for quicker processing and fulfillment. Options B and D suggest creating more workflows or eliminating requests, which can complicate the process. Option C, while useful, does not directly address the streamlining of request fulfillment.