ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 6 of 36.

1. Question 51: Which guiding principle considers the importance of customer loyalty?
2. Question 52: What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?
3. Question 53: Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
4. Question 54: Which statement about outcomes is CORRECT?
5. Question 55: Which skill is required by the 'service level management' practice?
6. Question 56: What is the definition of warranty?
7. Question 57: Which statement about value creating activities is CORRECT?
8. Question 58: Identify the missing words in the following sentence: The 'incident management' practice should maintain [?] for logging and managing incidents.
9. Question 59: Which is an activity of 'problem identification'?
10. Question 60: Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?