ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 31 of 36.

1. Question 301: Which step of the 'continual management model' defines measurable targets?
2. Question 302: What is a change schedule PRIMARILY used for?
3. Question 303: What can be used to determine if a service is 'fit for purpose'?
4. Question 304: Which is an external input to the service value chain?
5. Question 305: What is the cause, or potential cause, of one or more incidents?
6. Question 306: Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?
7. Question 307: Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?
8. Question 308: For which purpose would the continual improvement practice use a SWOT analysis?
9. Question 309: Which TWO types of competence are MOST important for service desk staff? 1. Knowledge of business processes 2. Collaboration skills 3. Advanced technical knowl…
10. Question 310: What term is used to describe the functionality of a service?