ITIL 4 Foundation — Question 301

Which step of the 'continual management model' defines measurable targets?

Answer options

• A. Where do we want to be?
• B. What is the vision?
• C. How do we get there?
• D. Where are we now?

Correct answer: A

Explanation

The correct answer, A, refers to setting measurable targets that indicate future goals. Options B and C focus on vision and methods, respectively, while D pertains to the current state, which does not define future objectives.