ITIL 4 Foundation — Question 300

When is the earliest that a workaround can be documented in 'problem management'?

Answer options

• A. After the problem has been logged
• B. After the problem has been prioritized
• C. After the problem has been analyzed
• D. After the problem has been resolved

Correct answer: A

Explanation

The correct answer is A because documenting a workaround can only occur once the problem is logged, which marks the beginning of the problem management process. Options B, C, and D are incorrect as they suggest stages that occur after logging, where a workaround cannot yet be documented.