ITIL 4 Foundation — Question 299

Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

Answer options

• A. events
• B. changes
• C. IT assets
• D. known errors

Correct answer: D

Explanation

The correct answer is 'known errors' as problem management aims to identify and manage known errors to prevent future incidents. The other options do not directly relate to the management of incidents in the context of problem management; 'events' and 'changes' are not specifically focused on the root causes of incidents, while 'IT assets' refer to physical and virtual resources rather than issues that cause incidents.