ITIL 4 Foundation — Question 303

What can be used to determine if a service is 'fit for purpose'?

Answer options

• A. Availability
• B. Warranty
• C. Outcome
• D. Utility

Correct answer: D

Explanation

The correct answer is Utility, as it measures the service's ability to provide value and fulfill its intended function. Availability, Warranty, and Outcome, while important, do not directly assess the service's alignment with its purpose.