ITIL 4 Foundation — Question 307

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Answer options

• A. Focus on value
• B. Start where you are
• C. Think and work holistically
• D. Keep it simple and practical

Correct answer: C

Explanation

The correct answer, 'Think and work holistically', emphasizes the importance of viewing the entire system and understanding interdependencies between elements. The other options focus on different aspects of service management but do not specifically address the interconnectedness of system components, which is crucial for assessing the impact of changes.