ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 9 of 36.

1. Question 81: Which role approves the cost of services?
2. Question 82: Which is included in the purpose of the 'service level management' practice?
3. Question 83: Which directly assists with the diagnosis and resolution of simple incidents?
4. Question 84: Which statement about outcomes is CORRECT?
5. Question 85: Which statement about change authorities is CORRECT?
6. Question 86: What impact does automation have on a service desk?
7. Question 87: Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?
8. Question 88: Which costs are included in the value proposition of a service?
9. Question 89: Which practice provides a communications point for users to report operational issues, queries and requests?
10. Question 90: Which BEST describes the purpose of the 'improve' value chain activity?