ITIL 4 Foundation — Question 88

Which costs are included in the value proposition of a service?

Answer options

• A. Additional expense that the service consumer has because they are using the service
• B. Money that the service consumer no longer needs to spend because they are using the service
• C. Tangible or intangible results for the service consumer because they are using the service
• D. The benefits, usefulness, and importance of the service that are perceived by the service consumer

Correct answer: B

Explanation

The correct answer, B, highlights the cost savings that the service consumer experiences by utilizing the service, which is a key aspect of the value proposition. Option A incorrectly focuses on additional expenses, while C discusses outcomes rather than costs, and D addresses perceived benefits instead of expenses.