ITIL 4 Foundation — Question 89

Which practice provides a communications point for users to report operational issues, queries and requests?

Answer options

• A. Incident management
• B. Continual improvement
• C. Service desk
• D. Relationship management

Correct answer: C

Explanation

The correct answer, Service desk, is specifically designed to handle user communications regarding operational issues and requests. Incident management focuses on resolving incidents rather than acting as a communication channel, while continual improvement aims at enhancing services over time. Relationship management is more about managing stakeholder relationships rather than direct user interactions for reporting issues.