ITIL 4 Foundation — Question 82

Which is included in the purpose of the 'service level management' practice?

Answer options

• A. To maximize the number of successful service and product changes
• B. To ensure accurate information about the configuration of services is available
• C. To set clear business-based targets for service levels
• D. To ensure that suppliers and their performance are managed appropriately

Correct answer: C

Explanation

Option C is correct because setting clear, business-based targets for service levels is a fundamental aspect of service level management. The other options, while important in their contexts, do not directly relate to the primary purpose of service level management.