ITIL 4 Foundation — Question 83

Which directly assists with the diagnosis and resolution of simple incidents?

Answer options

• A. Scripts for collecting user information
• B. Use of shift working patterns
• C. Fulfilment of service requests
• D. Creation of a temporary team

Correct answer: A

Explanation

The correct answer is A because scripts designed for gathering user information can streamline the diagnosis process by providing relevant data quickly. The other options, such as shift working patterns, service request fulfillment, and temporary teams, do not directly relate to the immediate diagnosis and resolution of simple incidents.