ITIL 4 Foundation — Question 84

Which statement about outcomes is CORRECT?

Answer options

• A. They are deliverables provided to service consumers
• B. They allow service consumers to achieve a desired result
• C. They provide products to service providers based on outputs
• D. They co-create value for service providers by reducing costs and risks

Correct answer: B

Explanation

The correct answer is B because outcomes specifically allow service consumers to achieve their intended results from a service. Options A, C, and D are incorrect as they misrepresent the role of outcomes; A describes deliverables, C discusses outputs rather than outcomes, and D confuses the relationship between value creation and service provision.