ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 11 of 36.

1. Question 101: Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
2. Question 102: Which is part of the definition of a customer?
3. Question 103: Which statement about the automation of service requests is CORRECT?
4. Question 104: An SLA is a service level agreement. Which describes the 'watermelon SLA' effect?
5. Question 105: What is the purpose of the 'monitoring and event management' practice?
6. Question 106: What includes governance as a component?
7. Question 107: Which practice forms a link between the service provider and the users of services?
8. Question 108: Identify the missing word in the following sentence. The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their…
9. Question 109: Identify the missing words in the following sentence. The purpose of the service configuration management practice is to ensure that accurate and reliable info…
10. Question 110: Which TWO are important aspects of the 'service request management' practice? 1. Standardization and automation 2. Providing a variety of channels for access 3…