ITIL 4 Foundation — Question 107

Which practice forms a link between the service provider and the users of services?

Answer options

• A. Change enablement
• B. Service level management
• C. Problem management
• D. Service desk

Correct answer: D

Explanation

The correct answer is D, Service desk, as it serves as the primary point of contact for users to report issues and request services. The other options, while important, do not directly facilitate communication between users and the service provider in the same way that a service desk does.