ITIL 4 Foundation — Question 108

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

Answer options

• A. measured
• B. rewarded
• C. managed
• D. defined

Correct answer: C

Explanation

The correct answer is 'managed' because effective supplier management ensures oversight and direction of supplier activities, which is crucial for maintaining quality. 'Measured' and 'rewarded' do not encompass the full scope of oversight needed, while 'defined' lacks the ongoing engagement implied by management.