ITIL 4 Foundation — Question 109
Identify the missing words in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
Answer options
- A. relationships with suppliers
- B. configuration of services
- C. skills of people
- D. authorization of changes
Correct answer: B
Explanation
The correct answer is B because service configuration management specifically focuses on maintaining accurate information about the configuration of services and their supporting CIs. The other options, while relevant in different contexts, do not pertain directly to the primary aim of service configuration management.