ITIL 4 Foundation — Question 110

Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

Answer options

• A. 1 and 2
• B. 2 and 3
• C. 3 and 4
• D. 1 and 4

Correct answer: D

Explanation

The correct answer is D, as standardization and automation are crucial for efficiency, while policies for approvals ensure that requests are managed properly. Options A, B, and C do not encompass both of these essential aspects, focusing instead on less critical elements.