ITIL 4 Foundation Free Practice Exam Questions

356 real ITIL 4 Foundation exam questions with answers and AI explanations. ITIL certification prep — page 20 of 36.

1. Question 191: Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
2. Question 192: Which service value chain activity deals with the purchase of new products?
3. Question 193: What is defined as `any component that needs to be managed in order to deliver an IT service`?
4. Question 194: Which is the FIRST action when optimizing a service?
5. Question 195: What is included in the purpose of the 'release management' practice?
6. Question 196: What is the CORRECT order for the three phases of problem management?
7. Question 197: Which is a recommendation applying the guiding principle 'keep it simple and practical'?
8. Question 198: Which statement about value streams is CORRECT?
9. Question 199: Why and how is a user MOST LIKELY to contact the service desk?
10. Question 200: Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?