ITIL 4 Foundation — Question 200
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
Answer options
- A. Incident management
- B. Service level management
- C. Problem management
- D. Service request management
Correct answer: D
Explanation
Service request management is the correct answer because it specifically involves handling requests for services and ensures that there are clear, standardized procedures for communicating fulfillment times. Incident management, service level management, and problem management do not focus primarily on the fulfillment times of service requests, thus making them less relevant in this context.