ITIL 4 Foundation — Question 201

Which is an activity in the 'problem control' phase of problem management?

Answer options

• A. Re-assessing a known error to manage the ongoing impact
• B. Implementing a technical fix to resolve an issue
• C. Documenting the steps in a workaround
• D. Reviewing incident records to identify trends

Correct answer: C

Explanation

The correct answer, C, relates to documenting the steps in a workaround, which is essential in the problem control phase. Options A and D focus on assessing and reviewing rather than documenting, while B pertains to resolving issues rather than managing ongoing problems.