ITIL 4 Foundation — Question 191

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Answer options

• A. Problem identification
• B. Problem control
• C. Error control
• D. Problem analysis

Correct answer: C

Explanation

The correct answer is C, Error control, as this phase focuses on monitoring and assessing the effectiveness of workarounds implemented to mitigate issues. The other options do not specifically address the continuous evaluation of workarounds, as Problem identification is about recognizing problems, Problem control involves managing known problems, and Problem analysis focuses on determining their root causes.