ITIL 4 Foundation — Question 192

Which service value chain activity deals with the purchase of new products?

Answer options

• A. Engage
• B. Obtain/build
• C. Plan
• D. Improve

Correct answer: B

Explanation

The correct answer is B, Obtain/build, as this activity is specifically about acquiring or creating new products. The other options, such as Engage, Plan, and Improve, focus on different aspects of the service value chain, such as interaction, strategy development, and enhancement of existing services.