ITIL 4 Foundation — Question 190

Which dimension includes the knowledge needed for the management of services?

Answer options

• A. Organizations and people
• B. Information and technology
• C. Partners and suppliers
• D. Value streams and processes

Correct answer: B

Explanation

The correct answer is B, as Information and technology provide the necessary knowledge and tools required for effective service management. The other options, while important in their own right, do not specifically address the knowledge aspect needed for managing services.