ITIL 4 Foundation — Question 196

What is the CORRECT order for the three phases of problem management?

Answer options

• A. Problem control, error control, problem identification
• B. Problem identification, problem control, error control
• C. Error control, problem control, problem identification
• D. Problem identification, error control, problem control

Correct answer: B

Explanation

The correct sequence is B: Problem identification comes first to understand the issue, followed by problem control to manage the problem, and lastly error control to ensure any errors are addressed. Options A, C, and D do not follow this logical flow, making them incorrect.