ITIL 4 Foundation — Question 102

Which is part of the definition of a customer?

Answer options

• A. The role that defines the requirements for a service
• B. A means of enabling value co-creation
• C. The role that authorizes budget for service consumption
• D. A set of specialized organizational capabilities for enabling value

Correct answer: A

Explanation

The correct answer is A because a customer is primarily defined by their role in specifying the requirements for a service. Options B, C, and D describe other aspects of service management but do not accurately reflect the definition of a customer.