ITIL 4 Foundation — Question 105

What is the purpose of the 'monitoring and event management' practice?

Answer options

• A. To restore normal service operation as quickly as possible
• B. To manage workarounds and known errors
• C. To capture demand for incident resolution and service requests
• D. To systematically observe services and service components

Correct answer: D

Explanation

The correct answer is D because the primary function of monitoring and event management is to systematically observe services and their components to ensure optimal performance. Options A, B, and C focus on reactive measures rather than the proactive observation and management of services, which is the essence of this practice.