ITIL 4 Foundation — Question 310

What term is used to describe the functionality of a service?

Answer options

• A. Output
• B. Outcome
• C. Utility
• D. Warranty

Correct answer: C

Explanation

The correct answer is 'Utility' as it specifically relates to the functionality and features that a service offers to its users. 'Output' and 'Outcome' refer to results or products of a process rather than the service's functionality, while 'Warranty' pertains to the guarantee of a product's performance rather than its service capabilities.