ITIL 4 Foundation — Question 311

Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

Answer options

• A. Service request management
• B. Incident management
• C. Service desk
• D. Change enablement

Correct answer: D

Explanation

The correct answer is D, Change enablement, as it specifically focuses on ensuring that changes are made effectively to minimize disruptions to services. The other options, such as Service request management and Incident management, focus on different aspects of IT service management and do not primarily aim to maximize the success of changes.