ITIL 4 Foundation — Question 312

Which can a change schedule be used for?

Answer options

• A. Speeding up the planning and authorization of emergency changes
• B. Providing information about deployed changes to help manage incidents and problems
• C. Providing a means of initiating and assessing normal changes
• D. Tracking and managing improvement ideas from identification through to final action

Correct answer: B

Explanation

The correct answer, B, highlights how a change schedule provides crucial details regarding changes that have been deployed, which is essential for managing incidents and problems effectively. Options A, C, and D do not accurately reflect the primary function of a change schedule, which is not focused on emergency changes, initiating normal changes, or tracking improvement ideas.