ITIL 4 Foundation — Question 313

Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

Answer options

• A. Incident management
• B. Service request management
• C. Monitoring and event management
• D. Change enablement

Correct answer: C

Explanation

The correct answer is C, Monitoring and event management, as it focuses on detecting and responding to conditions that may lead to incidents. Incident management deals with resolving incidents after they occur, service request management is about handling user requests, and change enablement pertains to managing changes in services, rather than preemptively addressing potential issues.