ITIL 4 Foundation — Question 305

What is the cause, or potential cause, of one or more incidents?

Answer options

• A. A problem
• B. A known error
• C. An event
• D. A change

Correct answer: A

Explanation

The correct answer is A, as a problem refers to the underlying cause of incidents. While a known error (B) is an identified issue, it does not necessarily imply a direct cause of incidents. An event (C) is simply an occurrence that may or may not lead to incidents, and a change (D) refers to a modification that could cause incidents but is not the cause itself.