ITIL 4 Foundation — Question 68

What term is used to describe whether a service will meet availability, capacity and security requirements?

Answer options

• A. Outcomes
• B. Value
• C. Utility
• D. Warranty

Correct answer: D

Explanation

The correct answer is 'Warranty' because it specifically addresses the guarantees related to service availability, capacity, and security. 'Outcomes' and 'Value' focus more on the results or benefits of a service rather than its commitments, while 'Utility' refers to the usefulness of a service but does not encompass the assurance aspects.